hoki 88 Casino & Sportsbook FAQ

We at hoki 88 operate in supported jurisdictions only. Our services are available only where local law permits online gaming and sports betting. We do not offer our services in jurisdictions where online wagering is prohibited. The legal status of online gaming varies by country and region. Some jurisdictions allow it freely. Others restrict it to licensed operators. Still others prohibit it entirely.

Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta may have different local regulations. We do not track city-level variations. You are responsible for verifying that access and use of hoki 88 comply with your local law before creating an account. If you are unsure whether hoki 88 is available in your location, contact our support team or consult a local legal advisor.

We provide several account-control tools to help you manage your account securely. You can update your email address, change your password, and reset your two-factor authentication (2FA) settings from your account dashboard. You can also view your login history and see which devices have accessed your account recently.

If you suspect unauthorized access, you can log out all active sessions immediately. You can also request a temporary account lock while you verify your identity. For security reasons, we do not allow you to change your username or registered mobile number without contacting our support team. Contact us if you need to update these details.

Our support team responds to account, payment, and game questions in English within 24 hours. Most queries are answered within a few hours during business hours. If you contact us during a holiday like Idul Fitri or Idul Adha, response times may be longer.

For urgent account security issues — such as suspected unauthorized access or a forgotten password — we prioritize your request and aim to respond within a few hours. For general questions about games, payment methods, or account features, standard response time is 24 hours.

No. Each user is permitted to maintain only one active account on hoki 88. Creating multiple accounts is prohibited and violates our terms of service. If we detect multiple accounts registered to the same person, we will suspend all accounts and forfeit any balances.

If you have forgotten your password or username, contact our support team and we will help you recover access to your existing account. Do not create a new account. If you have already created a second account by mistake, contact us immediately so we can help you consolidate your accounts or close the duplicate.

We at hoki 88 do not charge fees on deposits or withdrawals. However, your bank or e-wallet provider may charge a fee for the transaction. For example, if you deposit via OVO or e-wallet, your e-wallet provider may deduct a small transaction fee. If you withdraw to your mobile banking, local payment, online payment, or e-wallet account, your bank may charge a transfer fee.

These fees are set by your financial institution, not by hoki 88. We recommend you check with your bank or e-wallet provider before making a deposit or withdrawal to understand any fees they may charge. The amount you see in your hoki 88 account is the net amount after any fees charged by your financial institution.

We support deposits across a range of amounts to accommodate different users. Minimum and maximum deposit amounts vary by payment method. E-wallets like mobile banking, local payment, online payment, e-wallet, and mobile banking typically have lower minimums and maximums set by the e-wallet provider. Bank virtual accounts (local payment, online payment, e-wallet, mobile banking) and local payment transfers may have different limits.

When you select a payment method during deposit, the system will show you the minimum and maximum amounts available for that method. If you need to deposit an amount outside the available range, contact our support team to discuss alternative payment options.

We at hoki 88 offer several game categories. Football betting includes Liga 1, Piala Indonesia, Champions League, Premier League, and other international tournaments. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and multi-camera live studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets include Mobile Legends, Free Fire, and PUBG Mobile.

Each category has multiple games and markets. Football betting offers match odds, over/under, and other market types. Live-dealer tables operate 24 hours with professional dealers. Slot games have different themes and payout structures. Esports markets cover major tournaments and regional competitions. Browse the game lobby to see the full list of available games and current markets.

We at hoki 88 offer a welcome offer for new accounts that complete KYC verification and make their first deposit. The welcome offer is a promotional bonus applied to your account after your first deposit is credited. The exact terms of the welcome offer — including the bonus amount, wagering requirements, and eligible games — are displayed during account creation and in your account dashboard.

Welcome offers are subject to terms and conditions. You must complete KYC verification before the bonus is credited. The bonus may have restrictions on which games you can use it on, and you may need to wager the bonus a certain number of times before you can withdraw it. Read the terms carefully before accepting the offer. If you have questions about the welcome offer, contact our support team.

We at hoki 88 take account security seriously. All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Your password is stored as an encrypted hash that cannot be reversed. We never store your bank details or e-wallet PIN in plain text.

We use two-factor authentication (2FA) for login and withdrawal requests. When you log in from a new device, we send a verification code to your registered mobile number or email. When you request a withdrawal, we ask you to confirm via 2FA again. This prevents unauthorized access even if someone obtains your password. For more information on account security, see our Privacy Policy